Contract and Payments

Once we have assessed your requirements for your care and/or support we will then proceed and produce a contract of engagement which outlines the details of our service and what you should expect from us and in turn what we should expect form you as our client.

Key contents of the contract are:

  1. Your address and contact details
  2. The charge for our service, this is generally on an hourly rate basis, however if we agree other terms of cost such as weekly cost or a one off cost then this will be listed for you.
  3. Our contact details both through office hours and out of hours.
  4. Our payments terms and conditions.
  5. How the level of service can be amended and or cancelled.
  6. General details of what you should expect from us.
  7. Details of how to make a complaint.